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FREQUENTLY ASKED QUESTIONS

What is BiteExpress?

BiteExpress is an on-demand delivery platform that connects customers with a wide range of restaurants and vendors, allowing them to conveniently order food, groceries, and other products for delivery.

How does BiteExpress work?

Customers can place orders through the BiteExpress mobile app or website. These orders are then received by the respective vendors (BitexVendors), who prepare the items for delivery. Riders (BitexDrivers), our dedicated delivery partners, pick up the orders and ensure they are speedily delivered to the customers’ specified locations.

What areas does BiteExpress serve?

What areas does BiteExpress serve?

BiteExpress currently operates in various states in Nigeria, with plans for further expansion to cover more areas in the near future. You can check the app or website to see if BiteExpress is available in your location.

How long does it take to receive an order?

The delivery time for each order may vary depending on factors such as the vendor’s preparation time, distance, and traffic conditions. Typically, BiteExpress strives to ensure timely deliveries, normally between 15 – 45mins, and you can track the progress of your order through the app.

What payment methods are accepted on BiteExpress?

BiteExpress accepts various payment methods, including , card payments, and mobile wallet options. You can choose the most convenient payment method for you during the checkout process. At the moment BiteExpress DOES NOT ALLOW Cash on Delivery!

How can I become a BitexVendor?

If you are a restaurant or vendor interested in partnering with BiteExpress, you can visit our dedicated BitexVendor website or contact our support team to initiate the registration process. Our team will guide you through the onboarding requirements and steps to join the BiteExpress ecosystem.

How can I become a BitexDriver?

If you have a vehicle or means of transportation and are interested in becoming a BitexDriver, you can visit the dedicated BitexDriver website or download the BiteExpress Driver App and sign up as a driver. The app will guide you through the registration process, and once approved, you can start accepting delivery requests and earning as a BitexDriver.

How can I become a BitexAgent?

To become a BitexAgent and join our network of agents, you will need to visit the dedicated BitexAgent webiste, fill up the registration form, complete the training required and receive your starter kit which includes your BiteExpress identity card and access to your personalized dashboard. Start earning

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